Front Office
A Resort in Pecatu, Bali is looking for a talented and enthusiastic Front Office Staff (Full-time) Responsibilities: Greet and assist guests warmly upon arrival and throughout their stay Handle check-in and check-out procedures efficiently and accurately Manage reservations through OTA platforms, WhatsApp, email, or phone Provide clear and accurate information about villa facilities, room rates, and available services Handle guest requests or complaints professionally, ensuring a positive guest experience Maintain a clean, organized and welcoming front desk area Support the shop by assisting guests with inquiries or purchases when needed Process simple transactions (cash/card) for shop purchases if required Communicate and coordinate effectively with housekeeping and other departments to ensure smooth operations Requirements: Indonesian citizen Proven working experience as a Front Office Staff similar role Excellent written and verbal communication in English Strong communication and interpersonal skills with a genuine hospitality mindset Well-groomed, friendly, and professional appearance Basic computer literacy Ability to multitask, prioritize and work effectively both independently and within a team
